Overview
Our drinks are prepared fresh for each order, so they cannot be returned once they are ready. This policy explains when you can cancel an order and what we do if something is wrong with it.
Cancelling an order
You can cancel your order free of charge before we start preparing it. To cancel, email us as soon as possible at info@gobeanbrew.com and include your order number. Once your drink has been prepared, the order can no longer be cancelled.
Wrong or unsatisfactory orders
If you receive the wrong drink, or there is a problem with its quality, please tell our staff when you pick up your order. We will remake it for you or give you a refund.
Refunds
Payment is made at pickup. If you cancel before paying, there is nothing to refund. If a refund is approved after you have paid, it will be returned using the same payment method you used at pickup.
Orders not collected
Please pick up your order on the same day you place it. Orders that are not collected by closing time may be cancelled.
Need help?
Contact us at info@gobeanbrew.com for any questions about cancellations and refunds.